FAQ – Frequently Asked Questions

đźšš Shipping

What are the delivery times?
Orders are shipped within 3 to 5 business days after confirmation. Delivery times may vary depending on the destination.

Is shipping free?
Yes, shipping is free in mainland France and the French overseas territories (DROM-TOM).

↩️ Returns & Exchanges

Can I return a piece of jewelry?
Yes, you have 14 days from the receipt of your order to request a return or an exchange.

Are return costs at my expense?
Yes, return shipping costs are at the customer’s expense, except in the case of a defective or non-compliant item.

In what condition should the jewelry be returned?
The jewelry must be unworn, in its original packaging, and in perfect condition.

đź’Ž Products & Care

Are your jewels handmade?
Some pieces are crafted or assembled in our workshop, while others are carefully chosen from trusted partners. Each jewel reflects the same attention to detail and quality.

What materials do you use?
We work with a variety of materials such as stainless steel, brass, resin, beads, recycled plastic, and more. Details are specified on each product page.

How should I care for my jewelry?

  • Avoid contact with seawater, chlorine, and perfumes.

  • Store your jewelry away from humidity.

  • Clean gently with a soft, dry cloth.

đź’ł Payment

Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal.

âť“ Other Questions

If you don’t find your answer here, please contact us through the contact form or by email at contact@mounbystevymahy.com.